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Les journaux L'Echo sont consultables en bibliothèque.
Les journaux L'Echo sont consultables en bibliothèque.
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Total quality management / John S. Oakland (1993)
Titre : Total quality management : the route to improving performance Type de document : texte imprimé Auteurs : John S. Oakland Mention d'édition : 2nd ed Editeur : Oxford : Butterworth-Heinemann Année de publication : 1993 Importance : x, 463 p. Présentation : ill. Format : 24 cm ISBN/ISSN/EAN : 978-0-7506-0993-7 Langues : Anglais (eng) Catégories : Sciences appliquées / Techniques:Gestion de l'entreprise:Marketing:Management/organisation Index. décimale : MA Marketing Résumé : More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance) Total quality management : the route to improving performance [texte imprimé] / John S. Oakland . - 2nd ed . - Oxford : Butterworth-Heinemann, 1993 . - x, 463 p. : ill. ; 24 cm.
ISBN : 978-0-7506-0993-7
Langues : Anglais (eng)
Catégories : Sciences appliquées / Techniques:Gestion de l'entreprise:Marketing:Management/organisation Index. décimale : MA Marketing Résumé : More emphasis on the integration of TQM into the strategy of the organization. * More specific advice on how to implement TQM. * The use of ten points to aid senior management in their thinking on commitment, culture and communication issues. * New material on quality function deployment (QFD). * Material on assessing quality systems including the Baldrige and EQA criteria. * New chapters on communications and the quality strategy. * Additional chapter on measurement and benchmarking. * New chapter on teamwork for culture change, including the 'Drive' model. Professor Oakland's book aims to show managers how to implement a Total Quality Management strategy throughout all their activities and thereby achieve top quality performance overall, not just in product or service quality. The book will also meet the requirements of students following courses in management, science and engineering, as well as those working towards professional qualifications in management of quality assurance (such as membership of the Institute of Quality Assurance) Exemplaires (1)
Code-barres Cote Support Localisation Section Disponibilité 002728 MA OAK Livre ISFEC Marketing Disponible De weg naar kwaliteit / Philip B. Crosby (1987)
Titre : De weg naar kwaliteit Type de document : texte imprimé Auteurs : Philip B. Crosby, Auteur Editeur : Succesvol en doelgeicht management Année de publication : 1987 Importance : 263 p. Langues : Néerlandais (dut) Catégories : Sciences appliquées / Techniques:Gestion de l'entreprise
Sciences appliquées / Techniques:Gestion de l'entreprise:Marketing
Sciences appliquées / Techniques:Gestion de l'entreprise:Marketing:Management/organisationIndex. décimale : 658.8 Gestion du marketing (gestion de la distribution des produits et des services, de la qualité totale en marketing, du commerce ; marchandisage ; produits, services de marketing) De weg naar kwaliteit [texte imprimé] / Philip B. Crosby, Auteur . - [S.l.] : Succesvol en doelgeicht management, 1987 . - 263 p.
Langues : Néerlandais (dut)
Catégories : Sciences appliquées / Techniques:Gestion de l'entreprise
Sciences appliquées / Techniques:Gestion de l'entreprise:Marketing
Sciences appliquées / Techniques:Gestion de l'entreprise:Marketing:Management/organisationIndex. décimale : 658.8 Gestion du marketing (gestion de la distribution des produits et des services, de la qualité totale en marketing, du commerce ; marchandisage ; produits, services de marketing) Exemplaires (1)
Code-barres Cote Support Localisation Section Disponibilité 002835 658.8 CRO W Livre ISFEC Marketing Exclu du prêt