Accountable and Countable : Information Management Systems and the Bureaucratization of Social Work / Judith Burton in The british journal of social work, 7, vol. 39 (October 2009)

Public ISBD [article]  inThe british journal of social work > 7, vol. 39 (October 2009) . - pp. 1326-1342 Titre : Accountable and Countable : Information Management Systems and the Bureaucratization of Social Work Type de document : texte imprimé Auteurs : Judith Burton, Auteur ; Diane van den Broek, Auteur Année de publication : 2009 Article en page(s) : pp. 1326-1342 Langues : Anglais (eng) Catégories : Cardijn Information # Technologie # Travail social TS Aide psychologique par téléphone Résumé : "A key feature of new public management is the tendency to equate quality and accountability with documentation. Human service organizations increasingly rely on computer databases to compile and record client information and to demonstrate outcomes for quality assurance and accountability purposes. This has resulted in substantial changes in work practices, processes and relationships for social workers. This paper draws on interview data from social workers in several Australian agencies to examine professional interactions with, and response to, changes in their work after the introduction of new technologies. It particularly focuses on the shift of accountabilities from professional values and identities to organizational and bureaucratic accountabilities. The paper recognizes that while social workers have always been subject to organizational accountabilities, due to the changes in social service delivery and limited practitioner input into the implementation of new technologies, tensions between professional and bureaucratic accountabilities have intensified." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14573 [article] Accountable and Countable : Information Management Systems and the Bureaucratization of Social Work [texte imprimé] / Judith Burton, Auteur ; Diane van den Broek, Auteur . - 2009 . - pp. 1326-1342. Langues : Anglais (eng) in The british journal of social work > 7, vol. 39 (October 2009) . - pp. 1326-1342 Catégories : Cardijn Information # Technologie # Travail social TS Aide psychologique par téléphone Résumé : "A key feature of new public management is the tendency to equate quality and accountability with documentation. Human service organizations increasingly rely on computer databases to compile and record client information and to demonstrate outcomes for quality assurance and accountability purposes. This has resulted in substantial changes in work practices, processes and relationships for social workers. This paper draws on interview data from social workers in several Australian agencies to examine professional interactions with, and response to, changes in their work after the introduction of new technologies. It particularly focuses on the shift of accountabilities from professional values and identities to organizational and bureaucratic accountabilities. The paper recognizes that while social workers have always been subject to organizational accountabilities, due to the changes in social service delivery and limited practitioner input into the implementation of new technologies, tensions between professional and bureaucratic accountabilities have intensified." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14573

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 39/7 (2009)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

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