Calling Social Work / Nigel Coleman in The british journal of social work, 3, vol. 38 (April 2008)

Public ISBD [article]  inThe british journal of social work > 3, vol. 38 (April 2008) . - pp. 580-599 Titre : Calling Social Work Type de document : texte imprimé Auteurs : Nigel Coleman, Auteur ; John Harris, Auteur Année de publication : 2008 Article en page(s) : pp. 580-599 Langues : Anglais (eng) Catégories : TS Aide psychologique par téléphone Résumé : "New Labour has promoted the use of information and communication technology. Call centres are a key development in this strategy and are now in use for accessing social services. In official policy, the use of call centres is presented as an aspect of attempts to change the relationship between service users and the purchasers and providers of services. In contrast, we suggest that the use of call centres in social care does little to shift the balance of power. Call centres bring together four dimensions of New Labour discourse: learning from the private sector, cutting costs, technology and consumerism. Three issues emerge from their development: the undermining of social work’s sense of place; the circumscribing of service user participation; the rationalization of social workers. The call centre serves as a signifier of what, it is claimed, the combination of New Labour’s consumerism and technology can achieve. This signification disguises call centres’ properties of efficiency, calculability, predictability and control. Contrary to the rhetoric that accompanies them, call centres may be curtailing service user participation, as well as delimiting the social work role. Accordingly, their use has important, but as yet largely unresearched, implications for service users and social workers." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14032 [article] Calling Social Work [texte imprimé] / Nigel Coleman, Auteur ; John Harris, Auteur . - 2008 . - pp. 580-599. Langues : Anglais (eng) in The british journal of social work > 3, vol. 38 (April 2008) . - pp. 580-599 Catégories : TS Aide psychologique par téléphone Résumé : "New Labour has promoted the use of information and communication technology. Call centres are a key development in this strategy and are now in use for accessing social services. In official policy, the use of call centres is presented as an aspect of attempts to change the relationship between service users and the purchasers and providers of services. In contrast, we suggest that the use of call centres in social care does little to shift the balance of power. Call centres bring together four dimensions of New Labour discourse: learning from the private sector, cutting costs, technology and consumerism. Three issues emerge from their development: the undermining of social work’s sense of place; the circumscribing of service user participation; the rationalization of social workers. The call centre serves as a signifier of what, it is claimed, the combination of New Labour’s consumerism and technology can achieve. This signification disguises call centres’ properties of efficiency, calculability, predictability and control. Contrary to the rhetoric that accompanies them, call centres may be curtailing service user participation, as well as delimiting the social work role. Accordingly, their use has important, but as yet largely unresearched, implications for service users and social workers." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14032

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 38/3 (2008)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

Special Issue on The History of Social Work / Pluralité d'auteurs in The british journal of social work, 4, vol. 38 (June 2008)

Public ISBD [article]  inThe british journal of social work > 4, vol. 38 (June 2008) . - pp. 625-804 Titre : Special Issue on The History of Social Work Type de document : texte imprimé Auteurs : Pluralité d'auteurs ; Walter Lorenz, Auteur ; Mirja Satka, Auteur ; Timo Harrikari, Auteur ; John Harris, Auteur ; Carolyn Taylor, Auteur ; Ian Brodie, Auteur ; Chris Nottingham, Auteur ; Stephen Plunkett, Auteur ; Rebecca L. Hegar, Auteur ; Darja Zavirsek, Auteur ; Gisela Hauss, Auteur ; Béatrice Ziegler, Auteur ; Yoosun Park, Auteur ; Michael Reisch, Auteur Année de publication : 2008 Article en page(s) : pp. 625-804 Note générale : Dossier spécial "Histoire du travail social" Langues : Anglais (eng) Catégories : Cardijn Aide sociale # Histoire # Travail social Note de contenu : Table des matières Paradigms and Politics: Understanding Methods Paradigms in an Historical Context: The Case of Social Pedagogy (W. Lorenz) / The Present Finnish Formation of Child Welfare and History (M. Satka and T. Harrikari) / State Social Work: Constructing the Present from Moments in the Past (J. Harris) / Humanitarian Narrative: Bodies and Detail in Late-Victorian Social Work (C. Taylor) / A Tale of Two Reports: Social Work in Scotland from Social Work and the Community (1966) to Changing Lives (2006) (I. Brodie, Ch. Nottingham and S. Plunkett) / Transatlantic Transfers in Social Work: Contributions of Three Pioneers (R. L. Hegar) / Engendering Social Work Education under State Socialism in Yugoslavia (D. Zavirsek) / City Welfare in the Sway of Eugenics: A Swiss Case Study (G. Hauss and B. Ziegler) / Making Refugees: A Historical Discourse Analysis of the Construction of the ‘Refugee’ in US Social Work, 1900–1957 (Y. Park) / From Melting Pot to Multiculturalism: The Impact of Racial and Ethnic Diversity on Social Work and Social Justice in the USA (M. Reisch) Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14033 [article] Special Issue on The History of Social Work [texte imprimé] / Pluralité d'auteurs ; Walter Lorenz, Auteur ; Mirja Satka, Auteur ; Timo Harrikari, Auteur ; John Harris, Auteur ; Carolyn Taylor, Auteur ; Ian Brodie, Auteur ; Chris Nottingham, Auteur ; Stephen Plunkett, Auteur ; Rebecca L. Hegar, Auteur ; Darja Zavirsek, Auteur ; Gisela Hauss, Auteur ; Béatrice Ziegler, Auteur ; Yoosun Park, Auteur ; Michael Reisch, Auteur . - 2008 . - pp. 625-804. Dossier spécial "Histoire du travail social" Langues : Anglais (eng) in The british journal of social work > 4, vol. 38 (June 2008) . - pp. 625-804 Catégories : Cardijn Aide sociale # Histoire # Travail social Note de contenu : Table des matières Paradigms and Politics: Understanding Methods Paradigms in an Historical Context: The Case of Social Pedagogy (W. Lorenz) / The Present Finnish Formation of Child Welfare and History (M. Satka and T. Harrikari) / State Social Work: Constructing the Present from Moments in the Past (J. Harris) / Humanitarian Narrative: Bodies and Detail in Late-Victorian Social Work (C. Taylor) / A Tale of Two Reports: Social Work in Scotland from Social Work and the Community (1966) to Changing Lives (2006) (I. Brodie, Ch. Nottingham and S. Plunkett) / Transatlantic Transfers in Social Work: Contributions of Three Pioneers (R. L. Hegar) / Engendering Social Work Education under State Socialism in Yugoslavia (D. Zavirsek) / City Welfare in the Sway of Eugenics: A Swiss Case Study (G. Hauss and B. Ziegler) / Making Refugees: A Historical Discourse Analysis of the Construction of the ‘Refugee’ in US Social Work, 1900–1957 (Y. Park) / From Melting Pot to Multiculturalism: The Impact of Racial and Ethnic Diversity on Social Work and Social Justice in the USA (M. Reisch) Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14033

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 38/4 (2008)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

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