Accountability to Welfare Service Users : Challenges and Responses of Service Providers / Terry Tse Fong Leung in The british journal of social work, 3, vol. 38 (April 2008)

Public ISBD [article]  inThe british journal of social work > 3, vol. 38 (April 2008) . - pp. 531-545 Titre : Accountability to Welfare Service Users : Challenges and Responses of Service Providers Type de document : texte imprimé Auteurs : Terry Tse Fong Leung, Auteur Année de publication : 2008 Article en page(s) : pp. 531-545 Langues : Anglais (eng) Catégories : Cardijn Professionnel # Travail social TS Aide sociale:Aide sociale -- Bénéficiaires # Management Résumé : "Influenced by the consumerist sentiment in New Public Management, the last decades have witnessed a revival of the call for accountability to service users in the public service sector. As an act of accountability, social care and health care professionals are increasingly obliged to involve their service users in the service planning and monitoring process. Despite the popularity of this accountability and user involvement rhetoric, critics have, however, been skeptical of the prevailing user involvement initiatives as an effective measure of accountability to service users (Barnes and Wistow, 1994a, 1994b; Bowl, 1996; Peck et al., 2002; Rea, 2004). Based on a study of user involvement in the welfare sector of Hong Kong, this paper argues that the discourse of accountability to the service users can be a source of unrest for welfare professionals, in the manifestation of accountability as a power relationship. Their ensuing response is to accommodate the ensuing challenge arising from the demand for accountability to service users by manoeuvring the accountability discourse. It is the contention of this paper that the institutional inclusion of welfare service users into a discursive space is a necessary but not sufficient condition for the realization of a mandate of accountability to welfare service users." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14029 [article] Accountability to Welfare Service Users : Challenges and Responses of Service Providers [texte imprimé] / Terry Tse Fong Leung, Auteur . - 2008 . - pp. 531-545. Langues : Anglais (eng) in The british journal of social work > 3, vol. 38 (April 2008) . - pp. 531-545 Catégories : Cardijn Professionnel # Travail social TS Aide sociale:Aide sociale -- Bénéficiaires # Management Résumé : "Influenced by the consumerist sentiment in New Public Management, the last decades have witnessed a revival of the call for accountability to service users in the public service sector. As an act of accountability, social care and health care professionals are increasingly obliged to involve their service users in the service planning and monitoring process. Despite the popularity of this accountability and user involvement rhetoric, critics have, however, been skeptical of the prevailing user involvement initiatives as an effective measure of accountability to service users (Barnes and Wistow, 1994a, 1994b; Bowl, 1996; Peck et al., 2002; Rea, 2004). Based on a study of user involvement in the welfare sector of Hong Kong, this paper argues that the discourse of accountability to the service users can be a source of unrest for welfare professionals, in the manifestation of accountability as a power relationship. Their ensuing response is to accommodate the ensuing challenge arising from the demand for accountability to service users by manoeuvring the accountability discourse. It is the contention of this paper that the institutional inclusion of welfare service users into a discursive space is a necessary but not sufficient condition for the realization of a mandate of accountability to welfare service users." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14029

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 38/3 (2008)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

Social work and political contexts : engagement and negotiation / Basia Spalek in The british journal of social work, 6, vol. 42 (September 2012)

Public ISBD [article]  inThe british journal of social work > 6, vol. 42 (September 2012) . - pp. 1022-1212 Titre : Social work and political contexts : engagement and negotiation Type de document : texte imprimé Auteurs : Basia Spalek, Directeur de la recherche ; Laura Zahra McDonald, Directeur de la recherche ; Greg Marston, Auteur ; Catherine McDonald, Auteur ; Terry Tse Fong Leung, Auteur ; Ngai Ming Yip, Auteur ; Ronggui Huang, Auteur ; Ying Wu, Auteur ; Meray Moshe Grodofsky, Auteur ; Daniela Yudelevich, Auteur ; Sahar Al-Makhamreh, Auteur ; Stefanos Spaneas, Auteur ; Gregory Neocleous, Auteur ; Di Bailey, Auteur ; Lakshika Liyanage, Auteur ; Dorothee Hölscher, Auteur ; Vivienne Grace Bozalek, Auteur ; Michael Reisch, Auteur ; Jayshree S. Jani, Auteur ; Surinder Guru, Auteur ; Paul Stubbs, Auteur ; Reima Ana Maglajlić, Auteur ; Eric Awich Ochen, Auteur Année de publication : 2012 Article en page(s) : pp. 1022-1212 Note générale : Dossier Langues : Français (fre) Catégories : Cardijn Travail social TS Militantisme Note de contenu : Sommaire Getting beyond ‘Heroic Agency’ in Conceptualising Social Workers as Policy Actors in the Twenty-First Century (Gr. Marston, C. McDonald) / Governmentality and the Politicisation of Social Work in China (T. Tse Fong Leung, N. M. Yip, R. Huang, Y. Wu) / Organising Across-Identity Group Divisions in the Context of Acute Political Conflict—Operation Cast Lead: A Case Study (M. Moshe Grodofsky, D. Yudelevich) / The Need for Political Competence Social Work Practice: Lessons Learned from a Collaborative Project on Iraqi Refugees—the Case of Jordan (S. Al-Makhamreh, S. Spaneas, Gr. Neocleous) / Encountering the Other across the Divides: Re-Grounding Social Justice as a Guiding Principle for Social Work with Refugees and Other Vulnerable Groups (D. Hölscher, V. G. Bozalek) / The Role of the Mental Health Social Worker: Political Pawns in the Reconfiguration of Adult Health and Social Care (D. Bailey, L. Liyanage) / The New Politics of Social Work Practice: Understanding Context to Promote Change (M. Reisch, J. S. Jani) / Under Siege: Families of Counter-Terrorism (S. Guru) / Negotiating the Transnational Politics of Social Work in Post-Conflict and Transition Contexts: Reflections from South-East Europe (P. Stubbs, R. A. Maglajlić) / Protecting and Meeting Rights of Children during Conflict? Reflections on the Activities of Three Indigenous Social Work Agencies in Northern Uganda (E. Awich Ochen) Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=17812 [article] Social work and political contexts : engagement and negotiation [texte imprimé] / Basia Spalek, Directeur de la recherche ; Laura Zahra McDonald, Directeur de la recherche ; Greg Marston, Auteur ; Catherine McDonald, Auteur ; Terry Tse Fong Leung, Auteur ; Ngai Ming Yip, Auteur ; Ronggui Huang, Auteur ; Ying Wu, Auteur ; Meray Moshe Grodofsky, Auteur ; Daniela Yudelevich, Auteur ; Sahar Al-Makhamreh, Auteur ; Stefanos Spaneas, Auteur ; Gregory Neocleous, Auteur ; Di Bailey, Auteur ; Lakshika Liyanage, Auteur ; Dorothee Hölscher, Auteur ; Vivienne Grace Bozalek, Auteur ; Michael Reisch, Auteur ; Jayshree S. Jani, Auteur ; Surinder Guru, Auteur ; Paul Stubbs, Auteur ; Reima Ana Maglajlić, Auteur ; Eric Awich Ochen, Auteur . - 2012 . - pp. 1022-1212. Dossier Langues : Français (fre) in The british journal of social work > 6, vol. 42 (September 2012) . - pp. 1022-1212 Catégories : Cardijn Travail social TS Militantisme Note de contenu : Sommaire Getting beyond ‘Heroic Agency’ in Conceptualising Social Workers as Policy Actors in the Twenty-First Century (Gr. Marston, C. McDonald) / Governmentality and the Politicisation of Social Work in China (T. Tse Fong Leung, N. M. Yip, R. Huang, Y. Wu) / Organising Across-Identity Group Divisions in the Context of Acute Political Conflict—Operation Cast Lead: A Case Study (M. Moshe Grodofsky, D. Yudelevich) / The Need for Political Competence Social Work Practice: Lessons Learned from a Collaborative Project on Iraqi Refugees—the Case of Jordan (S. Al-Makhamreh, S. Spaneas, Gr. Neocleous) / Encountering the Other across the Divides: Re-Grounding Social Justice as a Guiding Principle for Social Work with Refugees and Other Vulnerable Groups (D. Hölscher, V. G. Bozalek) / The Role of the Mental Health Social Worker: Political Pawns in the Reconfiguration of Adult Health and Social Care (D. Bailey, L. Liyanage) / The New Politics of Social Work Practice: Understanding Context to Promote Change (M. Reisch, J. S. Jani) / Under Siege: Families of Counter-Terrorism (S. Guru) / Negotiating the Transnational Politics of Social Work in Post-Conflict and Transition Contexts: Reflections from South-East Europe (P. Stubbs, R. A. Maglajlić) / Protecting and Meeting Rights of Children during Conflict? Reflections on the Activities of Three Indigenous Social Work Agencies in Northern Uganda (E. Awich Ochen) Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=17812

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 42/6 (2012)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

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