Conducting Needs Assessments in Children's Services / Nick Axford in The british journal of social work, 1, vol. 40 (January 2010)

Public ISBD [article]  inThe british journal of social work > 1, vol. 40 (January 2010) . - pp. 4-25 Titre : Conducting Needs Assessments in Children's Services Type de document : texte imprimé Auteurs : Nick Axford, Auteur Année de publication : 2010 Article en page(s) : pp. 4-25 Langues : Anglais (eng) Catégories : Cardijn Besoins # Evaluation # Pratique TS Enfants:Enfants -- Protection, assistance, etc. Résumé : "Recent years have witnessed a revival in the popularity of measuring need in developing and developed countries as a precursor to distributing health, education, housing, social security and social care resources. The concept of needs-led children's services has particular purchase in England and Wales, where there is a legal requirement for local authorities to identify and assist ‘children in need’. Yet, children's services agencies have consistently struggled to do this meaningfully and efficiently. This article analyses the strengths and weaknesses of needs assessments in the field before discussing new methods that are appearing. The final section considers how to encourage children's services to shift resources into the new methods." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14764 [article] Conducting Needs Assessments in Children's Services [texte imprimé] / Nick Axford, Auteur . - 2010 . - pp. 4-25. Langues : Anglais (eng) in The british journal of social work > 1, vol. 40 (January 2010) . - pp. 4-25 Catégories : Cardijn Besoins # Evaluation # Pratique TS Enfants:Enfants -- Protection, assistance, etc. Résumé : "Recent years have witnessed a revival in the popularity of measuring need in developing and developed countries as a precursor to distributing health, education, housing, social security and social care resources. The concept of needs-led children's services has particular purchase in England and Wales, where there is a legal requirement for local authorities to identify and assist ‘children in need’. Yet, children's services agencies have consistently struggled to do this meaningfully and efficiently. This article analyses the strengths and weaknesses of needs assessments in the field before discussing new methods that are appearing. The final section considers how to encourage children's services to shift resources into the new methods." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14764

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 40/1 (2010)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

A Critical Reflection on the Involvement of ‘Experts by Experience’ in Inspections / Peter Scourfield in The british journal of social work, 6, vol. 40 (September 2010)

Public ISBD [article]  inThe british journal of social work > 6, vol. 40 (September 2010) . - pp. 1890-1907 Titre : A Critical Reflection on the Involvement of ‘Experts by Experience’ in Inspections Type de document : texte imprimé Auteurs : Peter Scourfield, Auteur Année de publication : 2010 Article en page(s) : pp. 1890-1907 Langues : Anglais (eng) Catégories : Cardijn Aide à domicile # Evaluation TS Aide sociale:Aide sociale -- Bénéficiaires Résumé : "Recent research conducted in the UK for the Commission for Social Care Inspection (CSCI) suggested that there was no evidence to indicate that the involvement of service users and lay assessors in service inspections improved the quality of inspections. However, recently, CSCI has initiated a project to involve ‘experts by experience’ in their service inspections. Here, the term ‘expert by experience’ has been adopted to describe users of social care services. However, the appropriateness of this usage has not been without some challenge and various conceptual difficulties have been raised in how the term is used. Reflecting on reports published by CSCI, this paper considers whether the choice of the word ‘expert’ in this context is really appropriate and also whether, although well intentioned, the involvement of ‘experts by experience’ is too confused in its rationale to actually empower the people using the services being inspected. The paper concludes by suggesting that the current inspection body—the Care Quality Commission—would do well to review both the terminological and conceptual confusion in respect of this practice." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=15395 [article] A Critical Reflection on the Involvement of ‘Experts by Experience’ in Inspections [texte imprimé] / Peter Scourfield, Auteur . - 2010 . - pp. 1890-1907. Langues : Anglais (eng) in The british journal of social work > 6, vol. 40 (September 2010) . - pp. 1890-1907 Catégories : Cardijn Aide à domicile # Evaluation TS Aide sociale:Aide sociale -- Bénéficiaires Résumé : "Recent research conducted in the UK for the Commission for Social Care Inspection (CSCI) suggested that there was no evidence to indicate that the involvement of service users and lay assessors in service inspections improved the quality of inspections. However, recently, CSCI has initiated a project to involve ‘experts by experience’ in their service inspections. Here, the term ‘expert by experience’ has been adopted to describe users of social care services. However, the appropriateness of this usage has not been without some challenge and various conceptual difficulties have been raised in how the term is used. Reflecting on reports published by CSCI, this paper considers whether the choice of the word ‘expert’ in this context is really appropriate and also whether, although well intentioned, the involvement of ‘experts by experience’ is too confused in its rationale to actually empower the people using the services being inspected. The paper concludes by suggesting that the current inspection body—the Care Quality Commission—would do well to review both the terminological and conceptual confusion in respect of this practice." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=15395

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 40/6 (2010)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

Decision Making in Social Work with Children and Families : The Use of Experiential and Analytical Cognitive Processes / Simon Hackett in The british journal of social work, 8, vol. 44 (December 2014)

Public ISBD [article]  inThe british journal of social work > 8, vol. 44 (December 2014) . - pp. 2182-2199 Titre : Decision Making in Social Work with Children and Families : The Use of Experiential and Analytical Cognitive Processes Type de document : texte imprimé Auteurs : Simon Hackett, Auteur ; Taylor, Abi, Auteur Editeur : Oxford University Press Année de publication : 2014 Article en page(s) : pp. 2182-2199 Langues : Anglais (eng) Catégories : Cardijn Evaluation TS Choix (psychologie):Prise de décision # Expérience Résumé : "Documentary analysis of ninety-eight core assessments of children and families was used as a means of investigating social workers' cognitive decision-making processes. Follow-up semi-structured interviews were carried out with the fifty social workers responsible for completing these assessments. Particular focus was given to investigating the use of experiential and analytical decision making and the effects of case and environmental characteristics. Statistical tests and Qualitative Comparative Analysis (QCA) were used in order to explore the causal mechanisms affecting the decision process. Whilst decision making was primarily experiential, relying on social workers' prior casework experience and intuition, there was fluidity between modes of cognition. Typically, analytical cognition was used as a check or backup to experiential decision strategies. Variations in decision-making strategies were found due to a range and combination of case characteristics and environmental factors. Of particular importance were the dynamic nature of the decision environment, whether the family was previously known to social services, the level of risk involved, the familiarity of the worker with the case type and whether strong evidence was needed to support decision making. Implications for social work policy and practice are discussed." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21413 [article] Decision Making in Social Work with Children and Families : The Use of Experiential and Analytical Cognitive Processes [texte imprimé] / Simon Hackett, Auteur ; Taylor, Abi, Auteur . - [S.l.] : Oxford University Press, 2014 . - pp. 2182-2199. Langues : Anglais (eng) in The british journal of social work > 8, vol. 44 (December 2014) . - pp. 2182-2199 Catégories : Cardijn Evaluation TS Choix (psychologie):Prise de décision # Expérience Résumé : "Documentary analysis of ninety-eight core assessments of children and families was used as a means of investigating social workers' cognitive decision-making processes. Follow-up semi-structured interviews were carried out with the fifty social workers responsible for completing these assessments. Particular focus was given to investigating the use of experiential and analytical decision making and the effects of case and environmental characteristics. Statistical tests and Qualitative Comparative Analysis (QCA) were used in order to explore the causal mechanisms affecting the decision process. Whilst decision making was primarily experiential, relying on social workers' prior casework experience and intuition, there was fluidity between modes of cognition. Typically, analytical cognition was used as a check or backup to experiential decision strategies. Variations in decision-making strategies were found due to a range and combination of case characteristics and environmental factors. Of particular importance were the dynamic nature of the decision environment, whether the family was previously known to social services, the level of risk involved, the familiarity of the worker with the case type and whether strong evidence was needed to support decision making. Implications for social work policy and practice are discussed." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21413

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 44/8 (2014)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion / Matilde Høybye-Mortensen in The british journal of social work, 2, vol. 45 (March 2015)

Public ISBD [article]  inThe british journal of social work > 2, vol. 45 (March 2015) . - pp. 600-615 Titre : Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion Type de document : texte imprimé Auteurs : Matilde Høybye-Mortensen Editeur : Oxford University Press Année de publication : 2015 Article en page(s) : pp. 600-615 Langues : Anglais (eng) Catégories : Cardijn Evaluation TS Choix (psychologie):Prise de décision # Etudes de cas Résumé : "One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients? needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers? room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers? room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21461 [article] Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion [texte imprimé] / Matilde Høybye-Mortensen . - [S.l.] : Oxford University Press, 2015 . - pp. 600-615. Langues : Anglais (eng) in The british journal of social work > 2, vol. 45 (March 2015) . - pp. 600-615 Catégories : Cardijn Evaluation TS Choix (psychologie):Prise de décision # Etudes de cas Résumé : "One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients? needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers? room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers? room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21461

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 45/2 (2015)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

La démarche qualité en action sociale et médico-sociale / Jean-René Loubat

Public ISBD Titre : La démarche qualité en action sociale et médico-sociale Type de document : texte imprimé Auteurs : Jean-René Loubat, Auteur Editeur : Paris : Dunod Année de publication : 2009 Importance : 188 p. Présentation : tabl., schémas Format : 24 cm ISBN/ISSN/EAN : 978-2-10-052658-1 Langues : Français (fre) Catégories : Cardijn Evaluation # Qualité Index. décimale : OG6 Évaluation / Qualité Résumé : "Dans la forêt de concepts et d'approches, qui caractérise actuellement le secteur social et médico-social en matière de qualité, ce véritable guide pratique trace un chemin pour le dirigeant et le praticien qui souhaitent: réaliser l'auto-évaluation de la qualité dans son association, son établissement ou son service; promouvoir une démarche durable d'amélioration continue de la qualité. Cette démarche s'inscrit pleinement dans la philosophie de l'ANESM, centrée sur la bientraitance et les bénéficiaires des établissements et services. Sans négliger pour autant les enjeux et les réflexions théoriques préalables à la mise en œuvre d'une telle démarche, l'auteur présente: une méthodologie concrète afin de mettre en place un système qualité ne nécessitant pas de moyens très importants; un référentiel à la fois très exhaustif et adaptatif à divers établissements et services. La démarche mise sur la participation des personnels, les invitant à une revue complète des pratiques professionnelles et du fonctionnement de leurs structures." Note de contenu : Sommaire Introduction. Qualité, la révolution douce Partie 1. Concepts et méthode - 1. La qualité dans le domaine des services / 2. Mettre en place une démarche qualité Partie 2. Le guide de la démarche qualité - 3. Premier volet: la qualité des prestations / 4. Deuxième volet: la qualité de la relation client / 5. Troisième volet: la qualité du processus Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14511 La démarche qualité en action sociale et médico-sociale [texte imprimé] / Jean-René Loubat, Auteur . - Paris : Dunod, 2009 . - 188 p. : tabl., schémas ; 24 cm. ISBN : 978-2-10-052658-1 Langues : Français (fre) Catégories : Cardijn Evaluation # Qualité Index. décimale : OG6 Évaluation / Qualité Résumé : "Dans la forêt de concepts et d'approches, qui caractérise actuellement le secteur social et médico-social en matière de qualité, ce véritable guide pratique trace un chemin pour le dirigeant et le praticien qui souhaitent: réaliser l'auto-évaluation de la qualité dans son association, son établissement ou son service; promouvoir une démarche durable d'amélioration continue de la qualité. Cette démarche s'inscrit pleinement dans la philosophie de l'ANESM, centrée sur la bientraitance et les bénéficiaires des établissements et services. Sans négliger pour autant les enjeux et les réflexions théoriques préalables à la mise en œuvre d'une telle démarche, l'auteur présente: une méthodologie concrète afin de mettre en place un système qualité ne nécessitant pas de moyens très importants; un référentiel à la fois très exhaustif et adaptatif à divers établissements et services. La démarche mise sur la participation des personnels, les invitant à une revue complète des pratiques professionnelles et du fonctionnement de leurs structures." Note de contenu : Sommaire Introduction. Qualité, la révolution douce Partie 1. Concepts et méthode - 1. La qualité dans le domaine des services / 2. Mettre en place une démarche qualité Partie 2. Le guide de la démarche qualité - 3. Premier volet: la qualité des prestations / 4. Deuxième volet: la qualité de la relation client / 5. Troisième volet: la qualité du processus Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14511

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
OG6 LOU DE	Livre	Centre de documentation HELHa Cardijn LLN	Salle de lecture (Rayons thématiques)	Disponible

La démarche qualité, vecteur de la bientraitance dans le secteur social et médico-social : promouvoir le bien-être des usagers et des professionnels par une bonne gouvernance / Christian Peroz

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Dépistage du cancer du sein : évaluation de 6 années de programme organisé / Anne Remacle ; Valérie Fabri in MC-Informations, 244 (Juin 2011)

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Developing an Integrated Assessment Tool for the Health and Social Care of Older People / Brian J. Taylor in The british journal of social work, 7, vol. 42 (October 2012)

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Does Responsive Regulation Offer an Alternative? : Questioning the Role of Formalistic Assessment in Child Protection Investigations / Nathan Harris in The british journal of social work, 7, vol. 41 (October 2011)

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L'échec de la protection de l'enfance / Maurice Berger

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L'école en débat : quelles politiques pour l'éducation? / Pluralité d'auteurs in Sciences humaines, 153 (oct 2004)

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Education for What? Exploring Directions for the Professionalisation of Social Workers / van Pelt, Mariël in The british journal of social work, 1, vol. 45 (January 2015)

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Efficacité et enjeux du travail social / Thierry Goguel d'Allondans in L'observatoire, 42 (juillet 2004)

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Elaborer et évaluer les programmes d'intervention psychosociale / Marc Alain

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Enjeux implicites pour le cadre lors de l'évaluation individuelle du personnel en Service d'Accueil et d'Aide Educative / Dimitri Renson

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