Centre de documentation HELHa Cardijn Louvain-la-Neuve
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Lundi : 9h-12h30 / 13h15-17h
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- du 05/07/2024 au 15/08/2024 inclus
Bienvenue au Centre de documentation de la HELHa Cardijn Louvain-la-Neuve
Le centre de documentation de la HELHa Cardijn LLN met à disposition de ses lecteurs un fonds documentaire spécialisé dans les domaines pouvant intéresser – de près ou de loin - les (futur·e·s) travailleur·euse·s sociaux·ales : travail social, sociologie, psychologie, droit, santé, économie, pédagogie, immigration, vieillissement, famille, précarité, délinquance, emploi, communication, etc.
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[article]
Titre : |
Conducting Needs Assessments in Children's Services |
Type de document : |
texte imprimé |
Auteurs : |
Nick Axford, Auteur |
Année de publication : |
2010 |
Article en page(s) : |
pp. 4-25 |
Langues : |
Anglais (eng) |
Catégories : |
Cardijn Besoins # Evaluation # Pratique TS Enfants:Enfants -- Protection, assistance, etc.
|
Résumé : |
"Recent years have witnessed a revival in the popularity of measuring need in developing and developed countries as a precursor to distributing health, education, housing, social security and social care resources. The concept of needs-led children's services has particular purchase in England and Wales, where there is a legal requirement for local authorities to identify and assist ‘children in need’. Yet, children's services agencies have consistently struggled to do this meaningfully and efficiently. This article analyses the strengths and weaknesses of needs assessments in the field before discussing new methods that are appearing. The final section considers how to encourage children's services to shift resources into the new methods." |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14764 |
in The british journal of social work > 1, vol. 40 (January 2010) . - pp. 4-25
[article] Conducting Needs Assessments in Children's Services [texte imprimé] / Nick Axford, Auteur . - 2010 . - pp. 4-25. Langues : Anglais ( eng) in The british journal of social work > 1, vol. 40 (January 2010) . - pp. 4-25
Catégories : |
Cardijn Besoins # Evaluation # Pratique TS Enfants:Enfants -- Protection, assistance, etc.
|
Résumé : |
"Recent years have witnessed a revival in the popularity of measuring need in developing and developed countries as a precursor to distributing health, education, housing, social security and social care resources. The concept of needs-led children's services has particular purchase in England and Wales, where there is a legal requirement for local authorities to identify and assist ‘children in need’. Yet, children's services agencies have consistently struggled to do this meaningfully and efficiently. This article analyses the strengths and weaknesses of needs assessments in the field before discussing new methods that are appearing. The final section considers how to encourage children's services to shift resources into the new methods." |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14764 |
|
Exemplaires (1)
|
PER BJS 40/1 (2010) | Périodique | Centre de documentation HELHa Cardijn LLN | Réserve Périodiques | Disponible |
![détail](./getgif.php?nomgif=plus)
[article]
Titre : |
A Critical Reflection on the Involvement of ‘Experts by Experience’ in Inspections |
Type de document : |
texte imprimé |
Auteurs : |
Peter Scourfield, Auteur |
Année de publication : |
2010 |
Article en page(s) : |
pp. 1890-1907 |
Langues : |
Anglais (eng) |
Catégories : |
Cardijn Aide à domicile # Evaluation TS Aide sociale:Aide sociale -- Bénéficiaires
|
Résumé : |
"Recent research conducted in the UK for the Commission for Social Care Inspection (CSCI) suggested that there was no evidence to indicate that the involvement of service users and lay assessors in service inspections improved the quality of inspections. However, recently, CSCI has initiated a project to involve ‘experts by experience’ in their service inspections. Here, the term ‘expert by experience’ has been adopted to describe users of social care services. However, the appropriateness of this usage has not been without some challenge and various conceptual difficulties have been raised in how the term is used. Reflecting on reports published by CSCI, this paper considers whether the choice of the word ‘expert’ in this context is really appropriate and also whether, although well intentioned, the involvement of ‘experts by experience’ is too confused in its rationale to actually empower the people using the services being inspected. The paper concludes by suggesting that the current inspection body—the Care Quality Commission—would do well to review both the terminological and conceptual confusion in respect of this practice." |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=15395 |
in The british journal of social work > 6, vol. 40 (September 2010) . - pp. 1890-1907
[article] A Critical Reflection on the Involvement of ‘Experts by Experience’ in Inspections [texte imprimé] / Peter Scourfield, Auteur . - 2010 . - pp. 1890-1907. Langues : Anglais ( eng) in The british journal of social work > 6, vol. 40 (September 2010) . - pp. 1890-1907
Catégories : |
Cardijn Aide à domicile # Evaluation TS Aide sociale:Aide sociale -- Bénéficiaires
|
Résumé : |
"Recent research conducted in the UK for the Commission for Social Care Inspection (CSCI) suggested that there was no evidence to indicate that the involvement of service users and lay assessors in service inspections improved the quality of inspections. However, recently, CSCI has initiated a project to involve ‘experts by experience’ in their service inspections. Here, the term ‘expert by experience’ has been adopted to describe users of social care services. However, the appropriateness of this usage has not been without some challenge and various conceptual difficulties have been raised in how the term is used. Reflecting on reports published by CSCI, this paper considers whether the choice of the word ‘expert’ in this context is really appropriate and also whether, although well intentioned, the involvement of ‘experts by experience’ is too confused in its rationale to actually empower the people using the services being inspected. The paper concludes by suggesting that the current inspection body—the Care Quality Commission—would do well to review both the terminological and conceptual confusion in respect of this practice." |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=15395 |
|
Exemplaires (1)
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PER BJS 40/6 (2010) | Périodique | Centre de documentation HELHa Cardijn LLN | Réserve Périodiques | Disponible |
![détail](./getgif.php?nomgif=plus)
: The Use of Experiential and Analytical Cognitive Processes
[article]
Titre : |
Decision Making in Social Work with Children and Families : The Use of Experiential and Analytical Cognitive Processes |
Type de document : |
texte imprimé |
Auteurs : |
Simon Hackett, Auteur ; Taylor, Abi, Auteur |
Editeur : |
Oxford University Press |
Année de publication : |
2014 |
Article en page(s) : |
pp. 2182-2199 |
Langues : |
Anglais (eng) |
Catégories : |
Cardijn Evaluation TS Choix (psychologie):Prise de décision # Expérience
|
Résumé : |
"Documentary analysis of ninety-eight core assessments of children and families was used as a means of investigating social workers' cognitive decision-making processes. Follow-up semi-structured interviews were carried out with the fifty social workers responsible for completing these assessments. Particular focus was given to investigating the use of experiential and analytical decision making and the effects of case and environmental characteristics. Statistical tests and Qualitative Comparative Analysis (QCA) were used in order to explore the causal mechanisms affecting the decision process. Whilst decision making was primarily experiential, relying on social workers' prior casework experience and intuition, there was fluidity between modes of cognition. Typically, analytical cognition was used as a check or backup to experiential decision strategies. Variations in decision-making strategies were found due to a range and combination of case characteristics and environmental factors. Of particular importance were the dynamic nature of the decision environment, whether the family was previously known to social services, the level of risk involved, the familiarity of the worker with the case type and whether strong evidence was needed to support decision making. Implications for social work policy and practice are discussed." |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21413 |
in The british journal of social work > 8, vol. 44 (December 2014) . - pp. 2182-2199
[article] Decision Making in Social Work with Children and Families : The Use of Experiential and Analytical Cognitive Processes [texte imprimé] / Simon Hackett, Auteur ; Taylor, Abi, Auteur . - [S.l.] : Oxford University Press, 2014 . - pp. 2182-2199. Langues : Anglais ( eng) in The british journal of social work > 8, vol. 44 (December 2014) . - pp. 2182-2199
Catégories : |
Cardijn Evaluation TS Choix (psychologie):Prise de décision # Expérience
|
Résumé : |
"Documentary analysis of ninety-eight core assessments of children and families was used as a means of investigating social workers' cognitive decision-making processes. Follow-up semi-structured interviews were carried out with the fifty social workers responsible for completing these assessments. Particular focus was given to investigating the use of experiential and analytical decision making and the effects of case and environmental characteristics. Statistical tests and Qualitative Comparative Analysis (QCA) were used in order to explore the causal mechanisms affecting the decision process. Whilst decision making was primarily experiential, relying on social workers' prior casework experience and intuition, there was fluidity between modes of cognition. Typically, analytical cognition was used as a check or backup to experiential decision strategies. Variations in decision-making strategies were found due to a range and combination of case characteristics and environmental factors. Of particular importance were the dynamic nature of the decision environment, whether the family was previously known to social services, the level of risk involved, the familiarity of the worker with the case type and whether strong evidence was needed to support decision making. Implications for social work policy and practice are discussed." |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21413 |
|
Exemplaires (1)
|
PER BJS 44/8 (2014) | Périodique | Centre de documentation HELHa Cardijn LLN | Réserve Périodiques | Disponible |
![détail](./getgif.php?nomgif=plus)
[article]
Titre : |
Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion |
Type de document : |
texte imprimé |
Auteurs : |
Matilde Høybye-Mortensen |
Editeur : |
Oxford University Press |
Année de publication : |
2015 |
Article en page(s) : |
pp. 600-615 |
Langues : |
Anglais (eng) |
Catégories : |
Cardijn Evaluation TS Choix (psychologie):Prise de décision # Etudes de cas
|
Résumé : |
"One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients? needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers? room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers? room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers." |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21461 |
in The british journal of social work > 2, vol. 45 (March 2015) . - pp. 600-615
[article] Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion [texte imprimé] / Matilde Høybye-Mortensen . - [S.l.] : Oxford University Press, 2015 . - pp. 600-615. Langues : Anglais ( eng) in The british journal of social work > 2, vol. 45 (March 2015) . - pp. 600-615
Catégories : |
Cardijn Evaluation TS Choix (psychologie):Prise de décision # Etudes de cas
|
Résumé : |
"One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients? needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers? room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers? room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers." |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21461 |
|
Exemplaires (1)
|
PER BJS 45/2 (2015) | Périodique | Centre de documentation HELHa Cardijn LLN | Réserve Périodiques | Disponible |
![détail](./getgif.php?nomgif=plus)
Titre : |
La démarche qualité en action sociale et médico-sociale |
Type de document : |
texte imprimé |
Auteurs : |
Jean-René Loubat, Auteur |
Editeur : |
Paris : Dunod |
Année de publication : |
2009 |
Importance : |
188 p. |
Présentation : |
tabl., schémas |
Format : |
24 cm |
ISBN/ISSN/EAN : |
978-2-10-052658-1 |
Langues : |
Français (fre) |
Catégories : |
Cardijn Evaluation # Qualité
|
Index. décimale : |
OG6 Évaluation / Qualité |
Résumé : |
"Dans la forêt de concepts et d'approches, qui caractérise actuellement le secteur social et médico-social en matière de qualité, ce véritable guide pratique trace un chemin pour le dirigeant et le praticien qui souhaitent: réaliser l'auto-évaluation de la qualité dans son association, son établissement ou son service; promouvoir une démarche durable d'amélioration continue de la qualité. Cette démarche s'inscrit pleinement dans la philosophie de l'ANESM, centrée sur la bientraitance et les bénéficiaires des établissements et services. Sans négliger pour autant les enjeux et les réflexions théoriques préalables à la mise en œuvre d'une telle démarche, l'auteur présente: une méthodologie concrète afin de mettre en place un système qualité ne nécessitant pas de moyens très importants; un référentiel à la fois très exhaustif et adaptatif à divers établissements et services. La démarche mise sur la participation des personnels, les invitant à une revue complète des pratiques professionnelles et du fonctionnement de leurs structures." |
Note de contenu : |
Sommaire
Introduction. Qualité, la révolution douce
Partie 1. Concepts et méthode - 1. La qualité dans le domaine des services / 2. Mettre en place une démarche qualité
Partie 2. Le guide de la démarche qualité - 3. Premier volet: la qualité des prestations / 4. Deuxième volet: la qualité de la relation client / 5. Troisième volet: la qualité du processus |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14511 |
La démarche qualité en action sociale et médico-sociale [texte imprimé] / Jean-René Loubat, Auteur . - Paris : Dunod, 2009 . - 188 p. : tabl., schémas ; 24 cm. ISBN : 978-2-10-052658-1 Langues : Français ( fre)
Catégories : |
Cardijn Evaluation # Qualité
|
Index. décimale : |
OG6 Évaluation / Qualité |
Résumé : |
"Dans la forêt de concepts et d'approches, qui caractérise actuellement le secteur social et médico-social en matière de qualité, ce véritable guide pratique trace un chemin pour le dirigeant et le praticien qui souhaitent: réaliser l'auto-évaluation de la qualité dans son association, son établissement ou son service; promouvoir une démarche durable d'amélioration continue de la qualité. Cette démarche s'inscrit pleinement dans la philosophie de l'ANESM, centrée sur la bientraitance et les bénéficiaires des établissements et services. Sans négliger pour autant les enjeux et les réflexions théoriques préalables à la mise en œuvre d'une telle démarche, l'auteur présente: une méthodologie concrète afin de mettre en place un système qualité ne nécessitant pas de moyens très importants; un référentiel à la fois très exhaustif et adaptatif à divers établissements et services. La démarche mise sur la participation des personnels, les invitant à une revue complète des pratiques professionnelles et du fonctionnement de leurs structures." |
Note de contenu : |
Sommaire
Introduction. Qualité, la révolution douce
Partie 1. Concepts et méthode - 1. La qualité dans le domaine des services / 2. Mettre en place une démarche qualité
Partie 2. Le guide de la démarche qualité - 3. Premier volet: la qualité des prestations / 4. Deuxième volet: la qualité de la relation client / 5. Troisième volet: la qualité du processus |
Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14511 |
| ![La démarche qualité en action sociale et médico-sociale vignette](http://cdocs.helha.be/pmblln/opac_css/images/vide.png) |
Exemplaires (1)
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OG6 LOU DE | Livre | Centre de documentation HELHa Cardijn LLN | Salle de lecture (Rayons thématiques) | Disponible |
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