Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion / Matilde Høybye-Mortensen in The british journal of social work, 2, vol. 45 (March 2015)

Public ISBD [article]  inThe british journal of social work > 2, vol. 45 (March 2015) . - pp. 600-615 Titre : Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion Type de document : texte imprimé Auteurs : Matilde Høybye-Mortensen Editeur : Oxford University Press Année de publication : 2015 Article en page(s) : pp. 600-615 Langues : Anglais (eng) Catégories : Cardijn Evaluation TS Choix (psychologie):Prise de décision # Etudes de cas Résumé : "One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients? needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers? room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers? room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21461 [article] Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion [texte imprimé] / Matilde Høybye-Mortensen . - [S.l.] : Oxford University Press, 2015 . - pp. 600-615. Langues : Anglais (eng) in The british journal of social work > 2, vol. 45 (March 2015) . - pp. 600-615 Catégories : Cardijn Evaluation TS Choix (psychologie):Prise de décision # Etudes de cas Résumé : "One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients? needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers? room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers? room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21461

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 45/2 (2015)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

---

1 (1 - 1 / 1)