Calling Social Work / Nigel Coleman in The british journal of social work, 3, vol. 38 (April 2008)

Public ISBD [article]  inThe british journal of social work > 3, vol. 38 (April 2008) . - pp. 580-599 Titre : Calling Social Work Type de document : texte imprimé Auteurs : Nigel Coleman, Auteur ; John Harris, Auteur Année de publication : 2008 Article en page(s) : pp. 580-599 Langues : Anglais (eng) Catégories : TS Aide psychologique par téléphone Résumé : "New Labour has promoted the use of information and communication technology. Call centres are a key development in this strategy and are now in use for accessing social services. In official policy, the use of call centres is presented as an aspect of attempts to change the relationship between service users and the purchasers and providers of services. In contrast, we suggest that the use of call centres in social care does little to shift the balance of power. Call centres bring together four dimensions of New Labour discourse: learning from the private sector, cutting costs, technology and consumerism. Three issues emerge from their development: the undermining of social work’s sense of place; the circumscribing of service user participation; the rationalization of social workers. The call centre serves as a signifier of what, it is claimed, the combination of New Labour’s consumerism and technology can achieve. This signification disguises call centres’ properties of efficiency, calculability, predictability and control. Contrary to the rhetoric that accompanies them, call centres may be curtailing service user participation, as well as delimiting the social work role. Accordingly, their use has important, but as yet largely unresearched, implications for service users and social workers." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14032 [article] Calling Social Work [texte imprimé] / Nigel Coleman, Auteur ; John Harris, Auteur . - 2008 . - pp. 580-599. Langues : Anglais (eng) in The british journal of social work > 3, vol. 38 (April 2008) . - pp. 580-599 Catégories : TS Aide psychologique par téléphone Résumé : "New Labour has promoted the use of information and communication technology. Call centres are a key development in this strategy and are now in use for accessing social services. In official policy, the use of call centres is presented as an aspect of attempts to change the relationship between service users and the purchasers and providers of services. In contrast, we suggest that the use of call centres in social care does little to shift the balance of power. Call centres bring together four dimensions of New Labour discourse: learning from the private sector, cutting costs, technology and consumerism. Three issues emerge from their development: the undermining of social work’s sense of place; the circumscribing of service user participation; the rationalization of social workers. The call centre serves as a signifier of what, it is claimed, the combination of New Labour’s consumerism and technology can achieve. This signification disguises call centres’ properties of efficiency, calculability, predictability and control. Contrary to the rhetoric that accompanies them, call centres may be curtailing service user participation, as well as delimiting the social work role. Accordingly, their use has important, but as yet largely unresearched, implications for service users and social workers." Permalink : http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14032

Exemplaires (1)

Cote	Support	Localisation	Section	Disponibilité
PER BJS 38/3 (2008)	Périodique	Centre de documentation HELHa Cardijn LLN	Réserve Périodiques	Disponible

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