Centre de documentation HELHa Cardijn Louvain-la-Neuve
Horaires d'ouverture (en période scolaire)
Lundi, Mardi, Mercredi :
8h30 - 12h30 / 13h15 - 17h
jeudi : matin sur RDV / 13h15 - 17h
vendredi : 8h30 - 12h30 / 13h15 - 15h00
Bienvenue au Centre de documentation de la HELHa Cardijn Louvain-la-Neuve
Le centre de documentation de la HELHa Cardijn LLN met à disposition de ses lecteurs un fonds documentaire spécialisé dans les domaines pouvant intéresser – de près ou de loin - les (futur·e·s) travailleur·euse·s sociaux·ales : travail social, sociologie, psychologie, droit, santé, économie, pédagogie, immigration, vieillissement, famille, précarité, délinquance, emploi, communication, etc.
[article]
| Titre : |
Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion |
| Type de document : |
texte imprimé |
| Auteurs : |
Matilde Høybye-Mortensen |
| Editeur : |
Oxford University Press |
| Année de publication : |
2015 |
| Article en page(s) : |
pp. 600-615 |
| Langues : |
Anglais (eng) |
| Catégories : |
Cardijn
Evaluation
TS
Choix (psychologie):Prise de décision # Etudes de cas
|
| Résumé : |
"One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients? needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers? room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers? room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers." |
| Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21461 |
in The british journal of social work > 2, vol. 45 (March 2015) . - pp. 600-615
[article] Decision-Making Tools and Their Influence on Caseworkers' Room for Discretion [texte imprimé] / Matilde Høybye-Mortensen . - [S.l.] : Oxford University Press, 2015 . - pp. 600-615. Langues : Anglais ( eng) in The british journal of social work > 2, vol. 45 (March 2015) . - pp. 600-615
| Catégories : |
Cardijn
Evaluation
TS
Choix (psychologie):Prise de décision # Etudes de cas
|
| Résumé : |
"One of the cornerstones in the provision of social services in modern welfare states is decision making about who is eligible for particular services or benefits. Here, the central decision maker is the caseworker who assesses clients? needs and obligations. In response to concerns regarding decision-making processes and outcomes, decision-making tools directing how a decision should be made and documented are implemented. The literature on front line workers and regulation provides no clear answers concerning the relationship between regulation, such as decision-making tools, and room for discretion. This article explores how decision-making tools affect caseworkers? room for discretion. The article reports on findings from a qualitative cross-sector study of three decision-making tools used in employment services, child protection and elderly services in Denmark. The empirical data consist of thirty group interviews with caseworkers. Even though all of the tools are in the shape of a form that is to be filled in, differences are found across decision-making tools. For instance, it seems as though forms based on a theoretical foundation have greater impact on caseworkers? room for discretion than those based on an understanding of information as neutral and objective, since the latter requires intensive interpretation on the part of the caseworkers." |
| Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=21461 |
|
Exemplaires (1)
|
| PER BJS 45/2 (2015) | Périodique | Centre de documentation HELHa Cardijn LLN | Réserve Périodiques | Disponible |
