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Le centre de documentation de la HELHa Cardijn LLN met à disposition de ses lecteurs un fonds documentaire spécialisé dans les domaines pouvant intéresser – de près ou de loin - les (futur·e·s) travailleur·euse·s sociaux·ales : travail social, sociologie, psychologie, droit, santé, économie, pédagogie, immigration, vieillissement, famille, précarité, délinquance, emploi, communication, etc.
: Information Management Systems and the Bureaucratization of Social Work
[article]
| Titre : |
Accountable and Countable : Information Management Systems and the Bureaucratization of Social Work |
| Type de document : |
texte imprimé |
| Auteurs : |
Judith Burton, Auteur ; Diane van den Broek, Auteur |
| Année de publication : |
2009 |
| Article en page(s) : |
pp. 1326-1342 |
| Langues : |
Anglais (eng) |
| Catégories : |
Cardijn
Information # Technologie # Travail social
TS
Aide psychologique par téléphone
|
| Résumé : |
"A key feature of new public management is the tendency to equate quality and accountability with documentation. Human service organizations increasingly rely on computer databases to compile and record client information and to demonstrate outcomes for quality assurance and accountability purposes. This has resulted in substantial changes in work practices, processes and relationships for social workers. This paper draws on interview data from social workers in several Australian agencies to examine professional interactions with, and response to, changes in their work after the introduction of new technologies. It particularly focuses on the shift of accountabilities from professional values and identities to organizational and bureaucratic accountabilities. The paper recognizes that while social workers have always been subject to organizational accountabilities, due to the changes in social service delivery and limited practitioner input into the implementation of new technologies, tensions between professional and bureaucratic accountabilities have intensified." |
| Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14573 |
in The british journal of social work > 7, vol. 39 (October 2009) . - pp. 1326-1342
[article] Accountable and Countable : Information Management Systems and the Bureaucratization of Social Work [texte imprimé] / Judith Burton, Auteur ; Diane van den Broek, Auteur . - 2009 . - pp. 1326-1342. Langues : Anglais ( eng) in The british journal of social work > 7, vol. 39 (October 2009) . - pp. 1326-1342
| Catégories : |
Cardijn
Information # Technologie # Travail social
TS
Aide psychologique par téléphone
|
| Résumé : |
"A key feature of new public management is the tendency to equate quality and accountability with documentation. Human service organizations increasingly rely on computer databases to compile and record client information and to demonstrate outcomes for quality assurance and accountability purposes. This has resulted in substantial changes in work practices, processes and relationships for social workers. This paper draws on interview data from social workers in several Australian agencies to examine professional interactions with, and response to, changes in their work after the introduction of new technologies. It particularly focuses on the shift of accountabilities from professional values and identities to organizational and bureaucratic accountabilities. The paper recognizes that while social workers have always been subject to organizational accountabilities, due to the changes in social service delivery and limited practitioner input into the implementation of new technologies, tensions between professional and bureaucratic accountabilities have intensified." |
| Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14573 |
|
Exemplaires (1)
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| PER BJS 39/7 (2009) | Périodique | Centre de documentation HELHa Cardijn LLN | Réserve Périodiques | Disponible |
