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Le centre de documentation de la HELHa Cardijn LLN met à disposition de ses lecteurs un fonds documentaire spécialisé dans les domaines pouvant intéresser – de près ou de loin - les (futur·e·s) travailleur·euse·s sociaux·ales : travail social, sociologie, psychologie, droit, santé, économie, pédagogie, immigration, vieillissement, famille, précarité, délinquance, emploi, communication, etc.
: ‘Client’, ‘Patient’, ‘Customer’, ‘Consumer’, ‘Expert by Experience’, ‘Service User’—What's Next?
[article]
| Titre : |
What's in a Name : ‘Client’, ‘Patient’, ‘Customer’, ‘Consumer’, ‘Expert by Experience’, ‘Service User’—What's Next? |
| Type de document : |
texte imprimé |
| Auteurs : |
Hugh McLaughlin, Auteur |
| Année de publication : |
2009 |
| Article en page(s) : |
pp. 1101-1117 |
| Langues : |
Anglais (eng) |
| Catégories : |
Cardijn
Consommateur
TS
Aide sociale:Aide sociale -- Bénéficiaires
|
| Résumé : |
"This article challenges the terms we use to describe the relationship between those who assess and commission services and those who are the recipient of those services. In particular, the article identifies the different terms that have been used in British social work, including ‘client’, ‘customer’, ‘consumer’, ‘service user’ and ‘expert by experience’, highlighting their assumptive worlds and the relationships the terms suggest and signify. Service user (the most popular term at present) is highlighted and critically analysed and found to be increasingly problematic and unable to describe the complexities of the service–recipient relationship. Alternative terms are discussed and found wanting, whilst a possible way forward is suggested to avoid the negative connotations of any one particular term." |
| En ligne : |
http://bjsw.oxfordjournals.org/cgi/content/full/39/6/1101 |
| Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14395 |
in The british journal of social work > 6, vol. 39 (September 2009) . - pp. 1101-1117
[article] What's in a Name : ‘Client’, ‘Patient’, ‘Customer’, ‘Consumer’, ‘Expert by Experience’, ‘Service User’—What's Next? [texte imprimé] / Hugh McLaughlin, Auteur . - 2009 . - pp. 1101-1117. Langues : Anglais ( eng) in The british journal of social work > 6, vol. 39 (September 2009) . - pp. 1101-1117
| Catégories : |
Cardijn
Consommateur
TS
Aide sociale:Aide sociale -- Bénéficiaires
|
| Résumé : |
"This article challenges the terms we use to describe the relationship between those who assess and commission services and those who are the recipient of those services. In particular, the article identifies the different terms that have been used in British social work, including ‘client’, ‘customer’, ‘consumer’, ‘service user’ and ‘expert by experience’, highlighting their assumptive worlds and the relationships the terms suggest and signify. Service user (the most popular term at present) is highlighted and critically analysed and found to be increasingly problematic and unable to describe the complexities of the service–recipient relationship. Alternative terms are discussed and found wanting, whilst a possible way forward is suggested to avoid the negative connotations of any one particular term." |
| En ligne : |
http://bjsw.oxfordjournals.org/cgi/content/full/39/6/1101 |
| Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=14395 |
|
Exemplaires (1)
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| PER BJS 39/6 (2009) | Périodique | Centre de documentation HELHa Cardijn LLN | Réserve Périodiques | Disponible |
