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Le centre de documentation de la HELHa Cardijn LLN met à disposition de ses lecteurs un fonds documentaire spécialisé dans les domaines pouvant intéresser – de près ou de loin - les (futur·e·s) travailleur·euse·s sociaux·ales : travail social, sociologie, psychologie, droit, santé, économie, pédagogie, immigration, vieillissement, famille, précarité, délinquance, emploi, communication, etc.
: context, characteristics, complications and contribution
[article]
| Titre : |
Emotional intelligence, emotion and social work : context, characteristics, complications and contribution |
| Type de document : |
texte imprimé |
| Auteurs : |
Tony Morrison, Auteur |
| Editeur : |
Oxford : Oxford university press - GB - Oxford |
| Année de publication : |
2007 |
| Article en page(s) : |
pp. 245-263 |
| Langues : |
Français (fre) |
| Catégories : |
Cardijn
Relations # Travail social
TS
Emotions # Intelligence :Intelligences multiples:Intelligence emotionnelle
|
| Mots-clés : |
Intelligence emotionnelle Travail social Relations Emotions |
| Résumé : |
"Emotional intelligence (EI) has become one of the new management "buzz" terms. It is suggested that this is the missing ingredient that separates average from top management or performance.However, despite its potential relevance for social work practice, there has been little investigation and few reports about its application in social works settings.This paper seeks to stimulate debate about the role of EI in social work practice by considering its development, definitions and problematics. Whilst the empirical evidence supporting the existence of a separate and measurable EI is ambiguous and emergent, the role of emotion in the organization of human behaviour is more firmly established.The paper examines the role of EI and emotion in relation to five core social work tasks : engagement of users;assessment and observation;decision making;collaboration and co-operation;dealing with stress.The paper situates itself in the rapidly changing context of social work : the merger of social services departments with larger more powerful bureaucracies;the movement towards integrated service delivery;and the new social work degree.It is argued that social work needs to identify its claims to professional competence at a time of such change, one of which is the ability to use the relationships to address users'needs.This requires the capacity to handle both one's own and others'emotions effectively." |
| Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=12608 |
in The british journal of social work > 2, vol. 37 (fév. 2007) . - pp. 245-263
[article] Emotional intelligence, emotion and social work : context, characteristics, complications and contribution [texte imprimé] / Tony Morrison, Auteur . - Oxford : Oxford university press - GB - Oxford, 2007 . - pp. 245-263. Langues : Français ( fre) in The british journal of social work > 2, vol. 37 (fév. 2007) . - pp. 245-263
| Catégories : |
Cardijn
Relations # Travail social
TS
Emotions # Intelligence :Intelligences multiples:Intelligence emotionnelle
|
| Mots-clés : |
Intelligence emotionnelle Travail social Relations Emotions |
| Résumé : |
"Emotional intelligence (EI) has become one of the new management "buzz" terms. It is suggested that this is the missing ingredient that separates average from top management or performance.However, despite its potential relevance for social work practice, there has been little investigation and few reports about its application in social works settings.This paper seeks to stimulate debate about the role of EI in social work practice by considering its development, definitions and problematics. Whilst the empirical evidence supporting the existence of a separate and measurable EI is ambiguous and emergent, the role of emotion in the organization of human behaviour is more firmly established.The paper examines the role of EI and emotion in relation to five core social work tasks : engagement of users;assessment and observation;decision making;collaboration and co-operation;dealing with stress.The paper situates itself in the rapidly changing context of social work : the merger of social services departments with larger more powerful bureaucracies;the movement towards integrated service delivery;and the new social work degree.It is argued that social work needs to identify its claims to professional competence at a time of such change, one of which is the ability to use the relationships to address users'needs.This requires the capacity to handle both one's own and others'emotions effectively." |
| Permalink : |
http://cdocs.helha.be/pmblln/opac_css/index.php?lvl=notice_display&id=12608 |
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Exemplaires (1)
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| PER BJS 37/2 (2007) | Périodique | Centre de documentation HELHa Cardijn LLN | Réserve Périodiques | Disponible |
